Cancelling an Order - Revision history

Administrator: Clarify the times that the customer can cancel their own order.

2024-09-09T19:47:47Z

Clarify the times that the customer can cancel their own order.

← Older revision		Revision as of 15:47, 9 September 2024
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	Sometimes a customer will want to cancel an order which was placed. They may do this directly prior to the order being confirmed by the restaurant from their order status page, or by phoning the restaurant or the Dine Niagara help desk to cancel an order which has already been confirmed.		Sometimes a customer will want to cancel an order which was placed. They may do this directly prior to the order being confirmed by the restaurant from their order status page, for a future dated order (at least one day in the future), or by phoning the restaurant or the Dine Niagara help desk to cancel an order which has already been confirmed.

	Cancellation is available for any order that is in the future, and which is not in complete or cancelled status already.		Cancellation is available for any order that is in the future, and which is not in complete or cancelled status already.

Administrator: Slight change to criteria for cancellation.

2024-09-06T22:11:46Z

Slight change to criteria for cancellation.

← Older revision		Revision as of 18:11, 6 September 2024
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	Sometimes a customer will want to cancel an order which was placed. They may do this directly prior to the order being confirmed by the restaurant from their order status page, or by phoning the restaurant or the Dine Niagara help desk to cancel an order which has already been confirmed.		Sometimes a customer will want to cancel an order which was placed. They may do this directly prior to the order being confirmed by the restaurant from their order status page, or by phoning the restaurant or the Dine Niagara help desk to cancel an order which has already been confirmed.

			Cancellation is available for any order that is in the future, and which is not in complete or cancelled status already.

	If a customer contacts you and would like to cancel an order, this can be done from the order detail page:		If a customer contacts you and would like to cancel an order, this can be done from the order detail page:

Administrator: First version of this page

2024-09-06T20:06:04Z

First version of this page

New page

Sometimes a customer will want to cancel an order which was placed. They may do this directly prior to the order being confirmed by the restaurant from their order status page, or by phoning the restaurant or the Dine Niagara help desk to cancel an order which has already been confirmed.

If a customer contacts you and would like to cancel an order, this can be done from the order detail page:
[[File:Order Detail - Cancel Order.png|none|thumb|500x500px|Cancel Order Button on the Order Detail Page]]
Simply tap the Cancel Order button and confirm that you want to cancel the order, and the system will automatically:

* Refund any credit card and gift card payments to the customer
* Reverse any payments flowing to your Stripe Connect account
* Cancel any pending deliveries